:root{--aj-primary:#257cf6;--aj-primary-dark:#0856c3;--aj-primary-light:#e8f0fe;--aj-accent:#c9803a;--bg:#f5f6f5;--surface:#fff;--border:#e2e5e3;--text:#1a2522;--text-muted:#6b7672;--text-light:#9aa39f;--st-new:#2563a8;--st-new-bg:#e6f0fa;--st-progress:#b87514;--st-progress-bg:#faedda;--st-legal:#a32d2d;--st-legal-bg:#fceaea;--st-resolved:#3b7d22;--st-resolved-bg:#eaf3de;--st-closed:#5f6b66;--st-closed-bg:#eef0ef;--radius:10px;--radius-sm:6px;--shadow:0 1px 3px rgba(0,0,0,.06),0 1px 2px rgba(0,0,0,.04)}*{box-sizing:border-box;margin:0;padding:0}html{direction:rtl}body{font-family:Segoe UI,Tahoma,system-ui,sans-serif;background:var(--bg);color:var(--text);font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased}button{cursor:pointer;border:none}button,input,select,textarea{font-family:inherit;font-size:14px}a{color:inherit;text-decoration:none}.btn{padding:9px 18px;border-radius:var(--radius-sm);font-weight:500;transition:background .15s,opacity .15s;display:inline-flex;align-items:center;gap:6px}.btn-primary{background:var(--aj-primary);color:#fff}.btn-primary:hover{background:var(--aj-primary-dark)}.btn-ghost{background:transparent;color:var(--aj-primary);border:1px solid var(--border)}.btn-ghost:hover{background:var(--aj-primary-light)}.btn-danger{background:var(--st-legal-bg);color:var(--st-legal)}.btn-danger:hover{opacity:.85}.btn:disabled{opacity:.5;cursor:not-allowed}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.field label{font-size:13px;font-weight:500;color:var(--text-muted)}.field input,.field select,.field textarea{padding:9px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text);transition:border-color .15s}.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--aj-primary)}.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:500;white-space:nowrap}.badge-new{background:var(--st-new-bg);color:var(--st-new)}.badge-in_progress,.badge-returned_to_dept{background:var(--st-progress-bg);color:var(--st-progress)}.badge-pending_customer,.badge-replied_to_agent{background:var(--st-new-bg);color:var(--st-new)}.badge-escalated_legal{background:var(--st-legal-bg);color:var(--st-legal)}.badge-resolved{background:var(--st-resolved-bg);color:var(--st-resolved)}.badge-closed{background:var(--st-closed-bg);color:var(--st-closed)}.badge-urgent{background:var(--st-legal-bg);color:var(--st-legal)}.badge-high{background:var(--st-progress-bg);color:var(--st-progress)}.badge-medium{background:var(--st-new-bg);color:var(--st-new)}.badge-low{background:var(--st-closed-bg);color:var(--st-closed)}table{width:100%;border-collapse:collapse}th{text-align:right;font-size:12px;font-weight:600;color:var(--text-muted);padding:12px 14px}td,th{border-bottom:1px solid var(--border)}td{padding:13px 14px;font-size:14px}tbody tr{transition:background .1s;cursor:pointer}tbody tr:hover{background:var(--aj-primary-light)}.sla-breached{color:var(--st-legal);font-weight:500}@media print{.no-print,aside{display:none!important}main{padding:0!important}.card{page-break-inside:avoid;break-inside:avoid;box-shadow:none!important;border:1px solid #ddd!important}body{background:#fff!important}}